OUR CANCELLATION POLICY

We respectfully request at least 24 hours’ notice for appointment cancellations.

Please understand that when you miss your appointment without giving enough notice, we miss the opportunity to fill that appointment time.

Our salons now require card details in advance to secure your appointment. Your card will not be charged unless you fail to show up or cancel within 24 hours of your appointment, in which case your card will be charged 100% of the service amount.

This cancellation policy gives us the time to inform our waiting guests of appointment availability. Our aim is to provide an excellent service level and this policy allows us to achieve this.

We will confirm your appointment with you 48 hours in advance via SMS. If you do need to cancel your appointment, we require a minimum of 24 hours’ notice.

Did you know we offer ‘same day’ appointments, Monday–Friday? Simply call your salon to book your slot.

SERVICE SATISFACTION POLICY

At Trevor Sorbie, we take great pride in the quality of our services and your satisfaction is very important to us. If for any reason you are unhappy with the result of your service, please contact your salon within 7 days of your original appointment. Your stylist or colour technician will review your concerns and assess the result.

Where it is agreed that the service outcome does not meet our professional standards, we will offer to adjust or redo the service, within a reasonable time frame.

Please note that:

  • Refunds are not offered for change of mind, personal preference, or where the service outcome aligns with the agreed consultation.

  • Any remedial or re-do service must be carried out by the same stylist or salon manager unless otherwise agreed.

This policy ensures that our team has the opportunity to assess and correct any issues directly, maintaining the high standard of care and craftsmanship that Trevor Sorbie is known for.

CURRENT PROMOTIONS

Please note that all promotions are valid in UK salons only. All below offers are valid until further notice only and cannot be used in conjunction with any other offer or promotion.

New Guest Promotion

20% Off first visit & 20% off second visit

Offer applies to new guests of Trevor Sorbie salons only. 20% off second visit is to be redeemed within 3 months of first visit. Discounts can only be used once. Offer cannot be used in conjunction with any other offer or promotion.

Haircut Package (6 for 5)

Pre-purchase 5 haircuts and receive 1 extra for free. Packages must be redeemed within 12 months of purchase. Upfront payment is required and must be paid in full. Package can only be used to the level you have bought it (e.g. Stylist level) and can only be used in the salon you purchase it. Offer cannot be used in conjunction with any other offer or promotion and cannot be exchanged.

BlowDry Package (6 for 5)

Pre-purchase 5 blowdries and receive 1 extra for free. Specific blowdry must be selected for the entire package (ie, Classic). Packages must be redeemed within 6 months of purchase. Upfront payment is required and must be paid in full. Package can only be used to the level you have bought it (e.g. Stylist level) and can only be used in the salon you purchase it. Offer cannot be used in conjunction with any other offer or promotion and cannot be exchanged.

Colour Packages 20% Off

Packages are available for a limited time only (as listed). Save 20% on total RRP price. Offer cannot be used in conjunction with any other promotion. Valid on listed items only and cannot be transferred. Offers available for a limited time and can be removed at any time.

Please note: All service promotions exclude Momoko, Perms and Extensions unless otherwise specified.

GIFT CARDS

Trevor Sorbie Gift Cards are valid for 12 months from purchase date and are available across all salons. Can be used on services or retail. Cards are available to buy online as an e-voucher; if you would like a physical card, this must be bought from the salon. Gift cards cannot be transferred or exchanged. If the invoice has a higher value than the gift card, the guest must pay the difference. If the price is lower, we cannot offer the difference in any other monetary form. Guests will receive a confirmation email with all the details regarding their card purchase. If a guest would like to know the outstanding balance of their card, they must contact the salon.

RETAIL PRODUCTS POLICY

Our salons may offer a selection of professional haircare and styling products for retail purchase.

All retail product sales are final, unless the item is found to be faulty or not as described, in which case your statutory consumer rights apply. Please return faulty items to the salon of purchase with proof of receipt.

Refunds or exchanges cannot be offered for opened or used products due to hygiene regulations.

IMPORTANT / INTRODUCTION

Please read the full Terms and Conditions before using the Trevor Sorbie website. The website is owned and run by Trevor Sorbie International Ltd. By using our website you are signifying your acceptance of the Terms and Conditions – if you do not wish to accept the Terms and Conditions you may not use the website. Trevor Sorbie International Ltd may occasionally modify the Terms and Conditions and it is your responsibility to regularly review them. Trevor Sorbie International Ltd may occasionally run competitions and promotions via the website; these will incur separate terms and conditions where applicable.

COPYRIGHT / INTELLECTUAL PROPERTY

Website copyright ©2017 Trevor Sorbie International Ltd. All rights reserved. This website, including but not limited to its design, graphics, text and dynamic content, is protected in accordance with the Copyright, Designs and Patents Act 1988. It may not be reproduced in part or whole without the express written permission of Trevor Sorbie International Ltd.

Trevor Sorbie International Ltd owns all the Intellectual Property Rights relating to the website, including but not limited to its design, imagery, graphics, programming and structure. All individual articles, reports and other elements making up the website may be copyright works. You may not copy anything from the site without the express written permission of Trevor Sorbie International Ltd. You are permitted to browse this site and reproduce extracts by way of printing but only, in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated into any other work, publication or site.

NO RELIANCE

While Trevor Sorbie International Ltd has endeavoured to ensure the accuracy of the information accessed via the website, Trevor Sorbie International Ltd does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

LINKS

The website may contain links that will allow you to leave the website, or allow you to access it from a third-party website. Any linked or third-party sites are not under the control of Trevor Sorbie International Ltd, and hence we take no responsibility or liability for the contents of any such linked sites and any losses or penalties that may incur as a result of following a link. Any concerns regarding the service or resource of any link should therefore be directed to the particular third-party site.

LICENCE AND DOWNLOAD RIGHTS

You acquire no rights or licences in or to the website and/or the Content other than the limited right to use the website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the website. Download is permitted by Trevor Sorbie International Ltd provided only that:

(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;
(ii) you make only personal, non-commercial use of such download and/or printed copy; and
(iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the website available as part of another website, whether by hyperlink framing on the internet or otherwise. The website and the information contained therein may not be used to construct a database of any kind, nor may the website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the website.

PERMISSIONS

If you would like information about obtaining Trevor Sorbie International Ltd’s permission to use any of the Content or if you would like to link your website to the website, write to:
Trevor Sorbie International Ltd, Suite 1, The Concourse, Waterloo Station, London SE1 7LY. (UK only)

NO WARRANTY

The website and the Content are provided “as is” excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third-party rights. Trevor Sorbie International Ltd further accepts no responsibility or liability for functions contained on the website and makes no warranties that the website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. Trevor Sorbie International Ltd does not warrant that the website is compatible with your computer equipment or that the website or its server is free of errors or viruses, worms or “Trojan horses” and Trevor Sorbie International Ltd is not liable for any damage you may suffer as a result of such destructive features. Trevor Sorbie International Ltd shall not be held responsible for Content provided by third parties. Trevor Sorbie International Ltd is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website. These Terms do not affect your statutory rights or your legal rights as a consumer.

LIMITATION OF LIABILITY

You acknowledge that your use of the website, including the Content, is at your own risk. If you are dissatisfied with the website, the Terms or any of the Content, your sole remedy is to discontinue use of the website. Save in respect of fraud and of personal injury or death to the extent it results from Trevor Sorbie International Ltd’s negligence, in no event will Trevor Sorbie International Ltd be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Trevor Sorbie International Ltd has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

LOCAL LAWS AND REGULATIONS

The website is not directed at any person in any jurisdiction where for any reason the publication or availability of the website is prohibited. Those in respect of whom such prohibitions apply must not access the website. Trevor Sorbie International Ltd does not represent that either the website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

INDEMNITY

You agree to indemnify, defend, and hold harmless each of Trevor Sorbie International Ltd, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Trevor Sorbie International Ltd, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Trevor Sorbie International Ltd, its employees, representatives, suppliers, or agents is based on or arises in connection with: your use of the website; any breach by you of the Terms; a claim that any use of the website by you infringes any intellectual property rights of any third party, or any right of personality or publicity, or is libellous or defamatory, or otherwise results in injury or damage to any third party; any deletions, additions, insertions, or alterations to, or any unauthorised use of, the website by you; or any misrepresentation or breach of representation or warranty made by you contained herein. References in this section of the Terms to your use of the website shall be deemed to include any use by a third party where such a third party accesses the website using your computer. You agree to pay Trevor Sorbie International Ltd, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

TERMINATION

Either you or Trevor Sorbie International Ltd may terminate these terms with or without cause at any time. If Trevor Sorbie International Ltd terminates these terms, Trevor Sorbie International Ltd will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by writing to:
Trevor Sorbie International Ltd, Suite 1, The Concourse, Waterloo Station, London SE1 7LY (UK only).
On termination you shall destroy all Content, and copies thereof, obtained from the website.

CHANGES TO THE WEBSITE

You accept that Trevor Sorbie International Ltd has the right to change the content or technical specifications of any aspect of the website at any time at Trevor Sorbie International Ltd‘s sole discretion. You further accept that such changes may result in your being unable to access the website.

WAIVER

No waiver by Trevor Sorbie International Ltd of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by Trevor Sorbie International Ltd of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

GOVERNING LAW AND JURISDICTION

The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.